Privacy Policy

1. Introduction

GoldLine AI ("we", "our", or "us") operates the GoldLine AI platform, which provides AI-powered phone answering and appointment booking services for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

This policy describes the processing needed to operate your account. Before enabling AI call processing, we separately ask for your permission to share call and business data with the AI providers listed below. You can withdraw that permission in Company Settings.

2. Information We Collect

We collect the following types of information:

• Account Information: Email address, business name, and billing information when you register.
• Business Configuration: Operating hours, business description, agent settings, and service information you provide.
• Call Data: Phone call recordings, transcripts, and metadata (caller phone number, call duration, timestamps) processed through our AI agents.
• Booking Data: Customer names, phone numbers, appointment dates and times created through our booking system.
• Integration Data: OAuth tokens and configuration for third-party services you connect (e.g. Google Calendar, CRM systems).
• Usage Data: Call counts, minutes used, and platform usage metrics.

3. How We Use Your Information

We use the information we collect to:

• Operate and provide the GoldLine AI service, including AI call handling and appointment booking
• Process and transcribe inbound phone calls using your configured AI agents
• Create and manage bookings on your behalf
• Sync booking data to connected third-party services (Google Calendar, CRM) at your direction
• Send notifications about new bookings, system events, and account activity
• Process payments and manage your subscription
• Maintain service reliability and troubleshoot errors
• Comply with legal obligations

4. Google Calendar Integration

If you choose to connect your Google Calendar, GoldLine AI will use Google OAuth 2.0 to access your calendar with your explicit consent. We use this access solely to create calendar events for confirmed bookings. We do not read, modify, or delete existing calendar events. Your Google OAuth tokens are stored securely and used only for this purpose. You may disconnect your Google Calendar at any time from your Settings page.

GoldLine AI's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Twilio (telephony and call recordings), Google (speech recognition, AI and calendar), Anthropic (AI responses and transcript analysis), ElevenLabs (speech recognition and voice generation), Stripe (website payments), Apple (iOS subscription payments and Apple sign-in), and Firebase (infrastructure). Depending on the selected call pipeline, AI providers receive audio, transcripts, caller details, and relevant business instructions to deliver the requested service.
• Third-Party Integrations: CRM systems and calendar services you explicitly connect to your account.
• Legal Requirements: When required by law or to protect our rights and the safety of users.

For account-based AI call processing, we separately request your explicit permission in the app. Turning it off pauses new AI processing without removing your access to billing, existing records, or account deletion. Businesses must inform callers about AI handling and recordings, and obtain permission where required. Do not provide sensitive information that is not needed for the requested call or booking.

6. Data Retention

We retain call records and transcripts for as long as your account is active or as needed to provide services. Booking data is retained indefinitely unless you request deletion. You may request deletion of your data at any time by contacting us.

You can also delete your account in Account & billing or Company settings. After identity verification and permanent-deletion confirmation, this removes your login, workspace, agents, call history and recordings, bookings, support messages, device registrations, and stored integration credentials. A minimal deletion-status record is retained to prevent delayed events from recreating the deleted workspace.

Records already exported to your own calendar or CRM remain with those services. Disconnecting or deleting your account removes GoldLineAI's stored integration credentials. To remove any remaining provider-side permission, use the connected service's account settings. Payment providers may retain transaction records under their own retention policies. Deleting your GoldLineAI account does not cancel an Apple subscription; manage cancellation separately in Apple Account settings.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), secure token storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Disconnect any third-party integrations at any time
• Opt out of non-essential communications

To exercise any of these rights, contact us at getgoldlineai@gmail.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: